Privacy Policy

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This privacy policy sets out how Philippa Whiteside Ceramics uses and protects any information that you give when you use this website, www.philippawhiteside.com.

Philippa Whiteside Ceramics is committed to ensuring that your privacy is protected. Should you be asked to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Philippa Whiteside Ceramics may change this policy without notice by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective as of March 3rd 2025.
 

Philippa Whiteside Ceramics may collect the following information:

• Your name

• Contact information including email address and telephone number

• Delivery and billing address

• Item purchased, value and method of payment

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The information is collected through the completion of online or face to face orders and is used solely for the purpose of fulfilling the order. Details are also collected through enquiries, emails and quotes. If you make an enquiry via the website contact form, your details from the contact form will be saved for further processing and answering your enquiry.

Philippa Whiteside Ceramics’ lawful basis for collecting the information is contractual and of legitimate interest; your information is required for the fulfilment of the order. Payment details will never be stored, whether they be debit or credit card details or PayPal account login information. 

Philippa Whiteside Ceramics requires this information to understand your needs and provide you with a better service, in particular for the following reasons:

• Internal record keeping

• Creating, dispatching and if necessary, contacting you regarding your order

• Improve products and services

Philippa Whiteside Ceramics is legally obligated to hold any data relating to orders for a minimum of seven years for HM Revenue and Customs (HMRC).

 

Information Sharing and Disclosure

Your information is shared with third parties when necessary for the completion of your order. Philippa Whiteside Ceramics engages with selected trusted third parties to perform functions and provide services to Philippa Whiteside Ceramics, such as delivery companies, e-commerce platforms and trusted payment processors, but only to the extent necessary to perform these services.

Philippa Whiteside Ceramics may collect, use, retain, and share your information if there is good faith belief that is reasonably necessary to: a) respond to legal process or to government requests; b) enforce agreements, terms and policies; c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or d) protect the rights, property, and safety of customers, or other. 

 

Newsletters

By subscribing to Philippa Whiteside Ceramics’ mailing list, you are agreeing to being sent, from time to time, information on promotions, new collections and news that might be of interest to you relating to Philippa Whiteside Ceramics. Your details will never be shared with other third-party companies. If at any time you wish to unsubscribe, this can be done by clicking on the ‘Unsubscribe’ link which is provided at the bottom of each email sent, alternatively by emailing philippa.whiteside@gmail.com. 
 

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

Philippa Whiteside Ceramics uses essential website / session cookies, these enable the site, www.philippawhiteside.com to function as intended. Analytical / performance cookies are used to enable the website provider to monitor the performance of www.philippawhiteside.com to ensure that everything is functioning correctly.

A cookie in no way gives Philippa Whiteside Ceramics access to your computer or any information about you, other than the data you choose to share. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Google Analytics

www.philippawhiteside.com website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of www.philippawhiteside.com, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. 

You can read more on how Google Analytics works here: www.policies.google.com/privacy/partners

 

Data Retention

Philippa Whiteside Ceramics retains your personal information only for as long as necessary to provide you with the services as described in the Privacy Policy. However, Philippa Whiteside Ceramics may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce my agreements. The data is generally for 7 years, though may be longer if the business requires.

 

Controlling Your Personal Information

Philippa Whiteside Ceramics will not sell, distribute or lease your personal information to third parties unless required by law to do so.

You may request details of personal information which is held about you by Philippa Whiteside Ceramics. If you would like a copy of the information held on you, please write to Philippa Whiteside Ceramics, Pea Hall Farm Studios, Horse Park Lane, Pilling, Lancashire, PR3 6AS or email philippa.whiteside@gmail.com.  If you believe that any information being held about you is incorrect or incomplete, please write to or email using the above address. Prompt corrects will be made of any information found to be incorrect.

If you are not happy with any aspect of how Philippa Whiteside Ceramics collects and uses your data, you have the right to complain to the Information Commissioner’s Office (ICO) the UK supervisory authority for data protection issues (www.ico.org.uk). Philippa Whiteside Ceramics would be grateful if they themselves were your first point of contact with any complaints or concerns to allow the opportunity to resolve any issues directly.

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Links to other websites

www.philippawhiteside.com may contain links to other websites of interest. Philippa Whiteside Ceramics has no control over these websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement. It is recommended to exercise caution and look at the privacy statement applicable to the website in question.

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